Online Shop FAQs
Looking for a bit more information about how online orders are processed? Here are some commonly asked questions and answers regarding our Online Shop!
• How do I know that my order has been received?
When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders.
Fulfilment of your order may be impacted by stock availability however an email will be forwarded to you once your order is packed and ready for shipping. This email will include tracking details so that you can trace your parcel.
Contact us if you have any queries about your order via our WhatsApp support line +2767 300 6736.
• I live outside of South Africa, can I place an order?
Unfortunately we only deliver to addresses within South Africa at this stage.
• I live in South Africa, how much does shipping cost?
Shipping from our ADCO CBD site is free nationwide!
• When will be delivery arrive?
All orders are sent via a door-to-door courier service. Please make sure that there is someone to receive your order at your nominated address between Monday to Friday, 9:00am-5:00pm. Please note that your order will take 2 - 3 working days from date of payment to arrive. Deliveries to outlying areas may take longer.
• Can I make a change or cancel my order after purchasing?
No changes and cancellations are not possible once the order has been processed and an order confirmation screen is displayed. Contact us if you have any queries about your order via our WhatsApp support line +27 000 0000.
• What is the return policy and process?
ADCO CBD products are medicines so we cannot refund or accept returns. If you are unsatisfied with your order in any way, please contact us within 30 days of your order via our WhatsApp support line +27 000 0000 and we will do our best to resolve your issue.
• I have an issue with my order – what do I do next?
Contact us if you have any queries about your order via our WhatsApp support line +27 000 0000. Refer to your order number as reference.
• I notice that you are using PayGate for payments processing – is this safe?
Yes – PayGate is a safe and secure online payment service and it accepts credit and debit card payments. To learn more about PayGate, please visit their website.